Privacy Policy (UK GDPR Compliant)
Last updated: April 17, 2026

This Privacy Policy explains how Rumbles Dog Walking (“we”, “us”, or “our”) collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

Rumbles Dog Walking is the data controller responsible for your personal data.

Contact details:
Email: [email protected]
Phone: 07740 828314

2. The Personal Data We Collect

We may collect and process the following personal data:

  • Identity Data: name
  • Contact Data: phone number, email address, home address
  • Pet Information: details about your dog(s), including health, behaviour, and veterinary information
  • Emergency Contact Details

We only collect data that is necessary to provide our dog walking services.

3. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to provide agreed dog walking services
  • Legitimate Interests – to ensure the safety and wellbeing of your dog(s)
  • Legal Obligation – where required (e.g. insurance or legal claims)
  • Vital Interests – in emergency situations involving your dog

4. How We Use Your Data

We use your personal data to:

  • Provide and manage dog walking services
  • Communicate about bookings and updates
  • Respond to enquiries
  • Handle emergencies involving your dog

We do not use your data for marketing unless you have given clear consent.

5. Data Sharing

We do not sell or share your personal data with third parties.

We may share your data only when necessary:

  • With a veterinarian in an emergency
  • With insurers if required
  • Where required by law

6. Data Storage and Security

We store your data securely:

  • On password-protected devices, and/or
  • In locked physical storage

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

7. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide our services
  • Meet legal, insurance, or accounting requirements

After this period, your data will be securely deleted or destroyed.

8. Your Legal Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request erasure of your data
  • Restrict or object to processing
  • Data portability (where applicable)

To exercise your rights, contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

9. Cookies and Website Data

Our website is informational only and does not actively collect personal data.

Basic technical data (such as IP address) may be processed by hosting providers to deliver the website. We do not use this data to identify individuals.

10. Children’s Data

Our services are intended for adults. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available upon request.

Summary:
We collect only the data needed to care for your dog safely, use it lawfully under UK GDPR, and keep it secure and confidential.